Frequently Asked Questions
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Orders
Can I change or cancel my order?
Write to us quickly. Until your order leaves our warehouse, we can still change or cancel it. Once it’s on its way, the simplest is to return it when it arrives.
I didn’t get a confirmation email.
It’s sent automatically right after your purchase. Check your spam folder first. Still nothing? Write to us and we’ll send it again.
Do I need an account?
No, you can order as a guest. An account simply keeps your orders and their tracking in one place.
Where do I enter a discount code?
At checkout, in the discount code field. The discount is applied before you pay.
Is there a welcome discount?
Sign up to our newsletter and get 10% off your first order. The code arrives by email within 20 minutes. Check your spam folder if you can’t find it.
How do gift cards work?
We send them by email as a PDF, with a personal message if you like. In Switzerland, a printed card follows by post. Each card has two codes, one for the amount and one for free shipping: enter both at checkout. They never expire.
Shipping
Where do you ship?
Worldwide. To Switzerland and the EU (except Bulgaria, Cyprus, Greece, Malta and Romania), duties are included and returns are free. Everywhere else, duties and taxes are paid on delivery, and returns are at your cost.
How long does it take?
Delivery times depend on the chosen shipping method and country, in general
- DHL Express delivery: 2-3 business days
- Standard delivery: 6-10 business days
How do I track my order?
As soon as your order ships, you receive an email with a tracking link.
Returns & repairs
Can I return or exchange?
Yes, within 30 days of delivery. Write to returns@mover.eu with your order number: we’ll send you a label and take care of the rest.
Do you repair?
Yes, and we’d always rather repair than replace. Send a few photos of the damage to hello@mover.eu and we’ll tell you how to send it in.
Sizes & care
Is the collection unisex?
Yes. Every piece is designed to fit both men and women, from XS to XXL.
How do I find my size?
Each product page has a size guide with the measurements of the piece. Between two sizes? Tell us your height and how you like it to fit, and we’ll help you choose.
How do I wash wool?
Wool cycle, 30 °C, 600 rpm max, with a wool detergent. Dry flat, away from heat. Often you can skip the wash: wool freshens up with a night of fresh air.
Does cotton shrink?
By about half a size at the first wash. Iron it inside out with steam and it returns to its shape.
Our clothes
What makes Mover different?
Outdoor clothing made from natural fibres only (wool, alpaca and cotton), from the fabric to the thread, zips and buttons. The performance comes from the materials themselves.
Where is it made?
Almost entirely in Portugal. Our knitwear is made in Inner Mongolia, by a partner whose craft we trust.
Why no plastic?
Natural fibres breathe, regulate heat and stay fresh for longer. And they leave no microplastics behind, wash after wash. More in our Manifesto.
Why no certifications?
We’ll adopt one the day a certification is honest and covers the whole garment: fibre, people and animals. Until then, we choose transparency: we tell you what each piece is made of, and where.
Visit & businesses
Where can I try the collection?
Mover Showroom - Mühlebachstrasse 12, 8008 Zürich
Kaiserhaus of GOODS - Marktgasse 37/41, 3011 Bern
When is the showroom open?
Monday to Friday, 9:00–18:00. Let us know you’re coming and we’ll have your size ready.
Do you work with teams and companies?
Yes. We make custom pieces for teams, events and companies, with prices based on volume.