Privacy policy

Protecting your privacy is very important to us. Below we provide detailed information about how we handle your data.

Collection, Processing and Storage of Data

You can visit our website at any time without providing any information about yourself. We only store access data without personal reference, such as the name of your Internet service provider, the site from which you came or the name of the file requested. This data is used solely to improve our website and do not allow us to draw any conclusion about your person. Google Analytics may be used for this purpose. You can prevent this analysis by installing special software in your browser.

Personal data are only collected when you provide it in connection with your order or when you decide to register. The information you provide will be used to process your order. Once the terms of the contract have been fulfilled and full payment has been received, your data will be blocked from further use and the deleted after the data retention period required by tax and commercial statutes unless you have given express consent to the further use of your data. When registering to our newsletter, your email address will be used for advertising purposes, until you unsubscribe from the newsletter. You may unsubscribe at any time.

Use of Cookies

On several pages, we use cookies to make the use of our site more user-friendly and to enable the use of certain functions. Cookies are small text files stored on your computer. Most of the cookies we use are deleted from your hard drive after ending your browser session (so-called session cookies). Our partner companies are not allowed to collect, process or use personal data with cookies on our website. Once set, you can delete cookies yourself at any time by accessing the appropriate menu item in your web browser or deleting the cookies on your hard drive. Find more detailed information in the help menu of your web browser. Of course you can also use our website without the use of cookies, To do so, you may reject the use of cookies at any time by changing the settings in your web browser (“desactivate”). Alternatively, you may have the setting of cookies to be displayed and then decide individually whether to accept them or not (“cookie warning”). In case you do not accept any cookies, please note, that use of our online shop is not possible.

Disclosure of Personal Data

We will transfer your data to the company shipping your order, to the extent necessary to deliver the goods. To process your payment, we will share your payment information with the bank responsible for processing the payment.

Right to information

According to the Federal Data Protection Act you have the right to request information about the data we have stored about you and the right to correct, block or delete this data.

Contact for Privacy Policy Concerns

For questions regarding the collection, processing or use of personal information, the disclosure, correction, blocking or deletion of data and revocation of consents granted, please contact us by email at admin@mover.eu, or by phone +41 (0)21 648 0808.

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Protecting your privacy is very important to us. This Privacy Policy describes how plasticfreesportswear.myshopify.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for a business purpose: shared with our processor Shopify.

Order information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Shopify.

Customer support information

• Purpose of collection: to provide customer support.
• Source of collection: collected from you.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

• We will transfer your data to the company shipping your order, to the extent necessary to deliver the goods. To process your payment, we will share your payment information with the bank responsible for processing the payment.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We don't engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
• Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

Your rights

You have the right to request information about the data we have stored about you and the right to correct, block or delete this data.

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Name	Function
_ab	Used in connection with access to admin.
_secure_session_id	Used in connection with navigation through a storefront.
cart	Used in connection with shopping cart.
cart_sig	Used in connection with checkout.
cart_ts	Used in connection with checkout.
checkout_token	Used in connection with checkout.
secret	Used in connection with checkout.
secure_customer_sig	Used in connection with customer login.
storefront_digest	Used in connection with customer login.
_shopify_u	Used to facilitate updating customer account information.

Reporting and Analytics

Name	Function
_tracking_consent	Tracking preferences.
_landing_page	Track landing pages.
_orig_referrer	Track landing pages.
_s	Shopify analytics.
_shopify_fs	Shopify analytics.
_shopify_s	Shopify analytics.
_shopify_sa_p	Shopify analytics relating to marketing & referrals.
_shopify_sa_t	Shopify analytics relating to marketing & referrals.
_shopify_y	Shopify analytics.
_y	Shopify analytics.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@mover.eu or by mail using the details provided below:

Rue de Genève 103, 1004 Lausanne, Switzerland

Last updated: [22.04.2021]

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the Swiss data protection authority. 

Terms of service

Please read the terms and conditions carefully before placing any orders on our website. By using and shopping on our e-shop, you accept the terms and conditions described below. You agree that you will be personally responsible for your use and for all of your communication and activity on this website. As the terms and conditions may be updated, we recommend that you check this page regularly to take notice of any changes that may have occurred. 

Company Headquarters:
Mover Sportswear SA
Rue de Genève 103
1004 Lausanne, Switzerland
Tel.: +41 (0) 21 648 08 08 
E-mail: info@mover.eu
VAT number IDE: CHE-112.703.540

CONFIDENTIALITY 
We respect and protect your privacy. We confirm that all personal information communicated to us remains strictly confidential and will not be transmitted to third parties, except required information to fulfil the contract, such as for delivery of the products ordered to the address specified by you. You are entitled to the basic rights of information, amendment, deletion, restriction, data transferability, retraction and protest. You’ll find out detailed information in our Privacy Policy.

ORDERING
When making your purchase, always make sure to review your order before confirmation. Before submitting, you have the possibility to edit any information you have entered, such as changing or deleting products from your shopping cart, the shipping or billing address, and your credit card information. Sizing is indicated in the product description section and should be considered prior to buying if the sizing is what is needed. By checking these details, unnecessary returns can be avoided, including the ecological impact. Following your purchase, you will receive e-mail confirming reception of your order and payment. If you made an error when placing your order, please contact our Customer Service Team immediately, who will be happy to assist you. If you have any question, please email to orders@mover.eu.

PRICE & VAT
Prices displayed on website includes VAT of the country where you are located determined by your ip address. If location is not determined prices include Swiss VAT (8.1%). All prices are in CHF Swiss francs.

The price displayed to you at the checkout is the price you pay. This will not vary later whatever currency fluctuations occur. Refunds will also be set at the price you paid not the price in the currency concerned at the date of refund. The prices displayed on the website are those that apply at the time of purchase. Mover reserves the right to make price changes without notice, but changes will not affect orders which have been accepted. Mover will account to the relevant authorities for all duty payable.

Switzerland and EU: orders are shipped on a Delivery Duty Paid (DDP) basis for Switzerland and EU Countries meaning that all relevant import taxes and duties are included in amount paid at checkout.

Worldwide: orders are shipped on a Delivery Duty Unpaid (DDU) basis for all countries, except Switzerland and EU. Any outstanding import duties, clearance fees, brokerage fees or any other additional charges are the responsibility of our customer and have to be paid upon delivery of the order.

PAYMENT 
Shop with confidence. You pay securely using Shopify Payment, the native payment processor powered by Stripe and Wallee, Payment Service Provider based in Switzerland, supported by TWINT. Currency is CHF Swiss francs.

Payment can be made by MasterCard, Visa, TWINT or American Express. Payment will be debited and cleared from your account upon confirmation of your payment. All credit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Mover, we will not be liable for any delay or non-delivery. The goods shall remain our property until you have fully paid any and all debts as of the contracting date, including the current account balance if any.

SECURITY 
Our e-commerce system uses SSL (Secure Sockets Layer) - the industry standard for encryption technology to create a secure transaction environment for commerce on the Internet. If your browser and local network support the use of encrypted data transmissions, our Secure Checkout mode locks all information (i.e.: your credit card number) passed from you to us in an encrypted envelope, making it extremely difficult to be intercepted by an unauthorized party. SSL technology is compatible with Firefox, Safari, Chrome and most other browsers.

WARRANTY
All orders are to be checked upon arrival for accuracy, completeness and integrity. If there are any errors or damage, the customer shall notify Mover Customer Service Team immediately after discovery, but no later than 7 calendar days after the delivery was received via orders@mover.eu.

In order to process your claim, packaging must be kept and items must not be used.

All our products have a warranty of two years for defects or latent defects. Please note that products damaged from wear and tear are not considered to be defect. Defect products will be repaired or replaced for free. Passed this guaranty period, any warranty claims on Mover products will be excluded.

LIABILITY EXCLUSION 
We make everything possible to display and describe our products with the greatest accuracy. However, computer monitors vary and the perception by the customer may not exactly match the products. Therefore, Mover cannot assume liability for any differences that may be perceived between the product and its display. Mover attaches great importance to tracking the availability of its products as carefully and accurately as possible. Production or supply shortages or incorrect inventory data may result in delays in delivery. Mover assumes no liability for any information concerning expected delivery times, which should therefore not be considered binding and subject to change at any time and without notice. Any liability for indirect or consequential damages arising from the use, misuse or failure of products delivered by Mover is excluded.

CUSTOMER SERVICE
If you have any questions about your purchase, please contact the Customer Service Team at orders@mover.eu, or by phone +41 (0)21 648 0808 and give us a chance to resolve any inquiries in due time to your full satisfaction. Keep always your order number in mind when contacting us.

COPYRIGHT
Mover and Mover Plastic Free Sportswear are commercial trademarks that belong to Mover Sportswear SA. The entire Website is based on Swiss legislation governing copyright and intellectual property. All copying rights are reserved. This concerns all the content that can be displayed on this site – including texts, graphics, photographs, video or audio. Reproduction of a whole page or only a part of any page is prohibited, except with approval from Mover.

LAW
These terms and conditions are governed by Swiss law. All disputes or claims arising hereof and of using or shopping on the website shall be subject to the exclusive jurisdiction of the Courts of Lausanne, Switzerland.